Terms of Service


As an organization choosing to participate and collaborate as a benefitting partner in Roanoke Valley Gives requires that you agree with the following Terms of Service which sets forth the services and duties provided by Roanoke Valley Gives and roles and responsibilities of all participants.

  1. I confirm that my organization is or is being fiscally sponsored by a 501(c)3 and will provide our EIN number, contact info, and a representative’s information for verification.
  2. I confirm that my organization serves and is located in the cities of Roanoke and Salem, and counties of Botetourt, Craig, Franklin, and Roanoke. 
  3. I understand that all Roanoke Valley Gives donations must be made online through the Roanoke Valley Gives website (www.rvgives.org) by credit or debit card (Visa, Discover, Mastercard and American Express) or ACH bank account payment. Offline donations will also be accepted this year but will not be applied to incentive prizes. 
  4.  I understand that a minimum donation of $10 is required for all credit and debit card transactions.  There is no maximum per donation, nor maximum per charity.
  5. I understand that a MINIMUM DONATION OF $100 is required for donators to use the ACH bank account payment options, and there is a Stripe flat fee of $3.00 per transaction instead of it being a percentage.  This makes the total transaction fees for ACH $3.00 plus the platform fee of 3% per transaction.
  6. I understand that donors who enter their own credit or debit card or ACH bank account information directly on the Roanoke Valley Gives website are entering his/her data into a secure web portal provided by GiveGab.  Community Foundation Serving Western Virginia and sponsors of Roanoke Valley Gives assume no liability for credit/debit card or ACH banking information or related information provided by the donor to a third party (e.g. organization staff member or volunteer).
  7. I understand that Community Foundation Serving Western Virginia is not responsible for the amount of money contributed to my organization over the course of Roanoke Valley Gives.
  8. I understand that my organization will receive all the monies that have been donated to my organization (not including incentive prizes/grants) less any transaction fees not covered by the individual donor.
  9. I understand that my organization cannot donate to itself.
  10. I understand that my organization cannot make a donation on behalf of a donor in lieu of a gift of cash or check.
  11. I understand donations may not be used to pay for anything that might be perceived as a material benefit to the donor including memberships, admission tickets, payment for tuition, payments for event tickets, etc.
  12. I understand that GiveGab.com is an online platform which will safely process all contributions made to the event.
  13. I understand that all donations will be disbursed within 10 business days via electronic funds transfer minus transaction fees.
  14. I understand to receive donations it is my organization's responsibility to provide a checking account that is eligible to receive ACH transfers from GiveGab’s GG Pay. In the case that the bank account we supplied is unable to receive the transfer, and GiveGab has not heard from our organization in over 60 days, the donations will be refunded back to the donor.
  15. I understand that any donations processed outside of Roanoke Valley Gives donation period, through GiveGab.com, or subsequent recurring donations are subject to transaction fees outlined on the GiveGab.com pricing page: http://info.givegab.com/pricing.
  16. I understand that in the event of a disputed donation GiveGab will make every effort to win the dispute by submitting evidence on my organization's behalf. In the case that a dispute is lost, the full amount of the disputed donation and donation processing fees fees will be pulled from my organization’s bank account, and my organization will be charged a $15 dispute fee.
  17. I understand that refunds for donations made on GiveGab must be approved by an administrator from my organization and requested from GiveGab within 4 business days of the original date of the donation. If approved, the full amount of the requested refund and donation processing fees will be pulled from my organization’s balance. Any donation refund request made outside of the 4 business day refund window must be handled outside of the GiveGab platform between my organization and the donor directly.
  18. I understand that as the administrator of my organization's profile on GiveGab, it is my responsibility to to grant (authorize) and revoke (unauthorize) administrative capabilities to other individuals within my organization. I understand that I can choose to allow them full administrative privileges or restrict their ability to view donor data within our organization. I understand that GiveGab will not disclose information about my organization to individual users unless those users are administrative users with appropriate permissions.
  19. I understand that my organization is encouraged to focus the majority of its overall marketing efforts in the days immediately leading up to Roanoke Valley Gives to the campaign to create a sense of community-wide excitement among donors, volunteers, media partners and fellow nonprofits.
  20. I understand that Roanoke Valley Gives is not responsible for the amount of money contributed to my organization over the course of the event and understand that donors choose where to place their gifts and that Roanoke Valley Gives has no control of this process.
  21. I confirm that my organization has a website or Facebook page and that we will add the Roanoke Valley Gives link to one or both.
  22. I understand that my organization's staff, board of directors, and volunteers should promote Roanoke Valley Gives over the course of the event using social media.
  23. I understand that only donations made through the Roanoke Valley Gives portal will count towards any prizes and incentives offered as part of the event. I understand that prize winners chosen on the day are subject to further verification and may be finalized after the event.
  24. I understand that if asked to participate in any interviews with newspapers, tv or radio that I speak on behalf of all nonprofits participating in Roanoke Valley Gives.