Donor FAQ

To see Nonprofit FAQs, please click here.


Q. What is Roanoke Valley Gives?

Roanoke Valley Gives, an initiative of Community Foundation Serving Western Virginia, is a 24-hour online giving event designed to inspire and grow philanthropy across the Roanoke Valley!  We hope to empower those who love the community to easily support their favorite causes or charitable organizations.


Q. When is Roanoke Valley Gives?

Roanoke Valley Gives is on Wednesday, March 18, 2020 from midnight to 11:59 PM.


Q. Why give through Roanoke Valley Gives?

Nonprofits play critical roles in supporting and strengthening the Roanoke Valley – in health, arts, environment, education, social services and many other areas. In today’s challenging economic environment, these organizations are pressed to accomplish much more with much less. Unrestricted donations like those raised during Roanoke Valley Gives provide critical support for their good work.

While we hope you will support local groups and causes all year, Roanoke Valley Gives inspires community-wide giving during one targeted 24-hour period. It’s an extraordinary occasion to celebrate the spirit of generosity and support the work of nonprofits in the Roanoke Valley.


Q. Who can give? 

You, or anyone with a bank account, credit or debit card can give to participating nonprofits during Roanoke Valley gives at www.rvgives.org. Donors do not have to live in the valley to participate.  Since 2016, thousands of donors from our region and across the country have chosen to give where their heart is and support the Roanoke Valley nonprofits.


Q. Do I need an account on GiveGab to donate?

No, donors do not need to create an account to make a donation. A donor account will, however, collect tax receipts in one location, enable tracking of donations, provide the ability to follow supported charities, and engage in future volunteering and donations. A tax receipt is emailed to the donor immediately after their donation is processed. To claim a donation as a deduction on U.S. Taxes, the donor should retain the email donation receipt as an official record.


Q. Is there a minimum or maximum donation?

The minimum donation for Roanoke Valley Gives is $10. There is no maximum donation limit for Roanoke Valley Gives.


Q. How do I make a donation?

You can watch this video to learn how you can make a gift to the organization(s) of your choice! You can also give to multiple organizations at one time by using the multi-give feature.


Q. Can I give to more than one organization?

Yes—please do! Roanoke Valley Gives includes a convenient shopping cart to facilitate donations to as many organizations as you choose. Simply visit www.rvgives.org to get started!


Q. Is my donation tax deductible?

Donations are tax deductible. Once you make a donation, you will immediately receive an email from the organization confirming your tax-deductible gift. Please save the email for your records for tax purposes. If you need another copy of your receipt, feel free to use the little blue chat bubble on the bottom right hand corner for assistance.


Q. Is my donation safe and secure?

Our technology partner has conducted many giving days for community foundations nation-wide and is the recognized technology leader for fundraising initiatives of this type. Both credit card and ACH transactions are secure, backed by a PCI Level 1 secure service provider certification. 


Q. If I am unsatisfied with my donation, can I get a refund?

No, all donations made through Roanoke Valley Gives are final and non-refundable.


Q. When individuals donate for Roanoke Valley Gives, who will receive their information?

The nonprofit organization receiving the donation will receive the contact information for the donor, including those donors who choose to make an anonymous donation. As the host of Roanoke Valley Gives, Community Foundation Serving Western Virginia will also receive the information in order to send news and updates about Roanoke Valley Gives related activities. We will not share your information.


Q. How much of my donation goes to the nonprofit?

Please note that Community Foundation does not assess any fees for offering Roanoke Valley Gives and does not keep any portion of donors’ Roanoke Valley Gives gifts.

There is no fee to participate in Roanoke Valley Gives, however, donations made to a participating organization will incur a 3% platform fee plus a 2.2% + $.30 credit card processing fee OR a $3.00 flat processing fee for donations made through e-check.  Donations $100 or more may use the ACH feature.  If you would like to cover these fees for your favorite organization, you will always have that option during the checkout process!


Q. Can I donate to Roanoke Valley Gives on my smartphone?

Yes – this site is mobile friendly! Simply visit www.rvgives.org on your smartphone to browse all the amazing nonprofits participating.


Q. Beyond a donation, what else can I do to support my favorite nonprofit during the event?

Please spread the word among your friends, family and network about Roanoke Valley Gives and the good work nonprofits do in our area. One of the best ways to help will be to use email and social media such as Facebook and Twitter to let people know you are giving and encourage others to do the same. Your favorite nonprofits may also conduct online media campaigns or carry out creative ideas and events to promote the day and compete to win incentive prizes. We hope you will support them however you can!


Q. Can I fundraise for my favorite nonprofit?

Yes! You can be a champion for the cause(s) you care about – we call these Peer-to-Peer Fundraisers!
Become a champion for your nonprofit. If you weren't invited to fundraise for an organization, you can still sign up to be a fundraiser!
  • Visit the organization’s page.
  • Click the "Fundraise" button!
Spread the word. Talk about Roanoke Valley Gives with friends, family, and colleagues. Email your friends. Post about on it Facebook or share one of the posts on the Community Foundation Serving Western Virginia’s Facebook Page. Tweet about it or retweet one of ours from @cfwesternva Twitter Page. Change your profile picture and cover photos to Roanoke Valley Gives graphics.

Please note that in order to create a Fundraising Page you will be prompted to sign into your GiveGab user account, or create one if you don’t already have an account.



*Any donations processed outside of the Giving Day Period, through GiveGab.com, or subsequent recurring donations are subject to transaction fees outlined on the GiveGab.com pricing page: info.givegab.com/pricing.